We want you to be able to try a paid plan without worrying about it. If DragBuilder is not right for you, you can ask for your money back within 14 days of a payment, with no questions asked.
1. The 14-day guarantee
- It applies to every paid plan (Pro, Team and Enterprise), monthly or annual, and to extra seats.
- It applies to your first payment and to each renewal: you have 14 days from the date of the charge.
- If you are refunded, the subscription is canceled and the paid features stop at the end of the refund.
2. How to ask for a refund
Write to admin@dragbuilder.io from the email of your account, or use the link in your Paddle receipt. Tell us which payment it is. We reply within a few business days.
3. After 14 days
Payments older than 14 days are not refunded, except where the law of your country says otherwise. You can cancel at any time from your account, and you keep access until the end of the period you already paid for. Canceling stops future charges but does not refund the current period.
4. How the money comes back
Our payments are handled by Paddle, our merchant of record. Refunds go back to the payment method you used and can take 5 to 10 business days to show up, depending on your bank. Taxes charged on the payment are refunded too.
5. Your statutory rights
Nothing in this policy limits the rights you have by law as a consumer, including any right to cancel a purchase made at a distance.
This policy is part of our Terms of Service. Questions? Write toadmin@dragbuilder.io.